MarCloud will deploy expertise in Salesforce Marketing Cloud Account Engagement to support continuing global growth of leading cloud-based customer communications platform
Liverpool, UK, 8th August 2023 – MarCloud Consulting, the marketing automation consultancy and technology company, has announced it is partnering with Sinch, the international customer communications cloud company that makes it easy for businesses to engage in meaningful conversations with their customers where and when it matters.
MarCloud will support Sinch’s global growth, using its unique Salesforce expertise to optimise Sinch’s deployment of Salesforce Marketing Cloud Account Engagement (formerly Pardot). This is a key requirement, given Sinch’s use of Salesforce technology by its multiple business units. MarCloud has already achieved significant gains for Sinch, streamlining processes and improving management of leads from external partners. MarCloud will continue to support Sinch’s global marketing automation campaigns and amplify the capabilities within the company’s current marketing automation resources.
“MarCloud clearly understands the requirements we have at Sinch and will help us deliver the growth that is our goal,” said Phillip Ludgate, Vice President of Global Marketing Operations at Sinch. “We were very impressed with their range of skills and more specifically, their team’s knowledge and understanding of Salesforce technology and use cases. We know MarCloud will find a solution to any challenges we have around Account Engagement.”
Handling more than 600 billion engagements per year, Sinch is a CPaaS (Communications platform-as-a-service) market-leader, supporting messaging, voice and email. With deep networking interconnections to mobile operators and a local presence in 64 countries, Sinch has a robust customer engagement portfolio designed for the SME market. Its cloud communication services make it easier for businesses to use the right communication channel at the right time. For example, an email is often the most suitable way to confirm an order, package delivery notices are best sent by text and customer service issues are ideally handled with a voice call or via WhatsApp.
“With our focus on quality and innovation, we are looking forward to helping Sinch increase the reach and efficiency of its Salesforce marketing solutions, to engage its clients even more effectively and above all – to grow faster.” said Tom Ryan, Founder and CEO of MarCloud. “We are very excited to bring our marketing automation expertise to Sinch which has achieved so much in the CPaaS sector and like us, is set to grow much further.”
Sinch joins MarCloud’s expanding global client base in the US, Canada, Australia, Sweden, UK, Finland, Denmark, and several other European countries, and adds to a client base which already include include McCain, LR, JCB, Clarksons and Bruntwood.
Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global Super Network, which is the most secure and reliable network for messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH.
MarCloud® was set up to address the resource shortage and knowledge gap around marketing automation. Our mission is to make entire industries more competitive through the effective use of Salesforce marketing automation platforms, including Marketing Cloud and Account Engagement (Pardot). We are trusted by brands globally, including McCain, Lloyd Register, Sinch, JCB and Clarksons.