VitaPonte, the fast-growing on-demand home care platform connecting families with certified nursing assistants (CNAs), today announced the launch of VitaPonte ShieldCare™, a premium protection and continuity membership designed to give families guaranteed, safe, and immediate access to high-quality elder care.
ShieldCare introduces an unprecedented level of reliability in home care, offering families prioritized support, enhanced safety monitoring, and guaranteed caregiver coverage—solutions families have long needed but could not find in traditional agencies.
A New Standard in Elder Care Protection
ShieldCare is built around a single promise: families should never feel unprotected or unsupported when a loved one needs care.
The membership includes:
-
4 complimentary hours of care per month
-
Guaranteed caregiver replacement within 60 minutes
-
Priority booking during peak demand hours
-
Premium access to fully verified, top-rated CNAs
-
Enhanced transparency with visit logs and care summaries
-
Real-time family updates and safety monitoring
-
A dedicated ShieldCare support line for urgent scheduling needs
ShieldCare begins at $99 per month, offering families reliable, immediate support when unexpected needs arise.
Responding to the Real Needs of Families
“For many families, the most difficult moments happen when a caregiver cancels, when needs suddenly increase, or when support is required immediately,” said Primo Salem, Founder and CEO of VitaPonte.
“ShieldCare™ removes fear from the equation. Families know they are covered, supported, and never left alone in moments of stress.”
ShieldCare reflects the growing need for dependable, fast, and trusted home care options as more families balance work, personal responsibilities, and the care of aging loved ones.
Supporting CNAs, Strengthening Care
ShieldCare also enhances the caregiver experience by offering:
-
More consistent and predictable bookings
-
Access to priority care requests
-
Integrated tools for reporting and credential oversight
-
Greater professional stability and recognition
“ShieldCare improves the experience for the caregiver as much as for the family,” added Primo Salem.
“It strengthens trust, stability, and the overall quality of the care relationship.”
Availability
ShieldCare launches today across VitaPonte’s U.S. service regions, beginning in:
-
Seattle
-
San Francisco
-
Miami
Additional cities will join throughout 2026.
