The TCN UK team is delighted to have completed implementation of its cloud-based call centre platform for two companies within the same group.
APN Group, which is headquartered in central London provides debt recovery, litigation, and enforcement processes to private and public sector parking operators. APN Group was launched last year by industry experts who came together to build a business around what its clients want and its customers need, acquiring industry-leading businesses and complementing these with critical services built from the ground up.
After hearing about TCN via industry recommendations and having considered many alternatives, APN Group chose the company as its call centre software provider for two arms of the company – Trace Enforcement Group, an established provider of parking debt resolution services, and Moorside Legal, newly launched to provide debt litigation services.
Mike Marrs, Chief Executive Officer at APN Group, said the company “does things differently” which was one of the main reasons they were drawn to TCN to handle its call centre needs as a company that is also “shaking things up.”
Trace Enforcement Group went live with TCN’s cloud-based software at the beginning of December and Moorside Legal completed implementation of the TCN software last month.
“Lots of businesses say they do or will do things differently, but we really do and so do TCN,” said Mike.
“Our leadership team knows how things have been done before, and the courage and ideas to break the mould in the UK debt resolution sphere.
“We’re making waves in the industry, but it’s crucial that as we scale up we continue to deliver excellent service. We needed a similarly agile and responsive partner to help us grow at pace, and we’ve found that in TCN.
“We’ve been delighted with the service we have received from TCN, from our initial demo through to implementation and weekly aftercare. We have big plans and TCN will be a big part of helping us to scale quickly to meet unmet demand,” he added.
APN Group’s Chief Operating Officer, Eddie Harrison, who previously held multiple senior roles at major debt purchaser and litigator Lowell Group added that: “TCN’s reputation preceded it when we were researching other telephony and dialler platforms.
“We found it an intuitive, easily configurable platform and with a strong reputation for good service,” he said.
“This service, along with its approach, costing model, flexibility and ever-increasing base of applications are disrupting the market in the best way.
APN Group is headquartered in central London with Trace based in Northampton and Manchester and Moorside offices situated in Bradford, while TCN UK is headquartered in Shrewsbury, Shropshire, Midlands.
Spencer Taylor, Head of Operations & Sales for TCN UK & Eire, said: “ Like TCN, APN Group are looking to disrupt the sector with their innovative services. We’re both highly flexible, with ever-increasing technical capabilities, and TCN’s unique costing models are built to support agile, ambitious businesses like APN.
“We are truly excited about being on board and we can deliver not only a highly intuitive and responsive platform to help APN Group grow, but we will also be working strategically to help them grow quickly.
“We can help them to be responsive to client needs but also the needs of their own business. 2024 will be an exciting year for us both,” he added.
TCN has two decades of experience building cloud-based contact center systems with thousands of clients worldwide across most continents, handling billions of interactions a year. In addition to the UK and Europe, it has global data centers and offices worldwide, including the USA, Canada, India, and Australia.
