Hedges, one of Oxfordshire’s longest serving law firms, has been ‘highly commended’ at the recent National British Conveyancing Awards for its innovative use of technology to deliver first-class client service and experience.
Now in its third year, The British Conveyancing Awards took place in London on the 21st March. The awards recognise the changing face of the industry, celebrating standout achievements in the conveyancing sector, recognising excellence and championing innovation. As well as national and regional recognition categories, the awards also celebrate technology enablers and boutique service providers.
Hedges’ commendation in the Law Firm Innovator category comes following the launch of its new client onboarding solution, using technology to help improve and streamline its clients’ experience by integrating digital solutions, including Perfect Portal and Legl.
These platforms provide a wraparound service for its clients. Combined, it produces quotes electronically that can be signed off at the click of a button and enables clients to instruct the Hedges team in their own time and at their own convenience. The service puts faces to names so clients can see who will be working on their behalf, as well as enabling faster payment processes and reducing the need for clients to make unnecessary trips to the firm’s offices. As a result, the Hedges’ team has reported that 51% of quotes are now signed off on the first day.
The bespoke solution provides a purely cloud-based environment which has helped to improve the Hedges teams’ workflow and reduce IT downtime, which can be frustrating and cause delays to employees and clients. The firm provides a full range of property services including buying and selling a house, equity release, transfer of ownership, investments, and re-mortgaging.
On the awards commendation, Claire Hodges, Hedges Property Team Leader & Senior Associate, said: “Being recognised for embracing technology to help streamline and improve our client journey, and our overall service, is a fantastic result for the Hedges team. This commendation highlights the strides we’re making to better our offering, and shows that we are making the right decisions, and investing time into the correct processes, to ensure our clients receive the outstanding service they expect and need.”
Hedges has been providing clients ‘Advice for Life’ for over two centuries, supporting its clients across all aspects of their lives, including family and property law advice, dispute resolution, as well as advising on wills, probate and inheritance planning. The Employee Ownership Trust led law firm, has business hubs in Summertown, Oxford, Wallingford, London, and the Cotswolds.
