New Boundary Technologies, a pioneer in AI and IoT solutions for industrial operations, has introduced T.A.M.M.I, the Technical Assistant & Maintenance Manual Interface, an AI-powered assistant engineered to elevate field service operations. Designed to deliver real-time expertise in the field, T.A.M.M.I helps technicians troubleshoot faults, search manuals instantly, and complete maintenance tasks with confidence and speed.
Solving Real Challenges in the Field
Field service teams face a number of barriers that slow down maintenance and repair work. Operating manuals are often hundreds of pages long and difficult to navigate. Technicians must juggle multiple brands, models, and systems to find the right documents. Many assets are high-value and downtime is costly, leaving little room for error. On top of this, junior technicians may lack the experience to resolve complex issues on their own. T.A.M.M.I eliminates these barriers by providing instant, conversational support through a mobile-friendly interface. Technicians simply ask a question and get expert guidance on the spot.
T.A.M.M.I uses AI to translate fault codes into plain-language actions, recommend symptom-based fixes, and surface relevant manual sections instantly. The assistant can even pull from live IoT sensor data to offer additional equipment performance insights, all while supporting teams across languages and regions.
Key Features of T.A.M.M.I
-
Fault Code Troubleshooting: Converts diagnostic codes into step-by-step corrective actions
-
Symptom-Based Diagnosis: Identifies likely causes based on technician’s observations
-
Maintenance Guidance: Provides clear, structured maintenance checklists
-
Manual Searchability: Allows search of any equipment manual in your knowledge base
-
Multilingual Support: Responds in English, Spanish, and other languages
-
IoT Integration: Combines live sensor data with AI for smarter recommendations
“With T.A.M.M.I, we’re giving every technician the power of an expert in their pocket. This innovation not only improves efficiency and accuracy in the field but also helps organizations reduce costs, improve safety, and maximize uptime”, said Kim Pearson, CEO and founder of New Boundary Technologies. “It represents the next step in bringing practical, AI-driven solutions directly to the front lines of operations.”
Benefits to Field Operations Across Industries
The launch of T.A.M.M.I marks a significant advancement in field service operations. Organizations reduce callbacks and escalations by equipping every technician with consistent, expert-level guidance. The solution shortens the time needed to resolve equipment issues, minimizes costly downtime, and lowers training and onboarding expenses. Most importantly, it improves customer satisfaction by ensuring that service teams deliver faster, more reliable results.
