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National care inspectors praise Edinburgh care home

A national care watchdog has given an Edinburgh care home its seal of approval, with relatives and residents praising its caring team members.


The Care Inspectorate, the regulator for health and social care in Scotland, rated Care UK’s Lauder Lodge, on Wakefield Avenue, ‘very good’ following an unannounced inspection.


The home is now rated ‘very good’ in its leadership and support for resident wellbeing. It has also achieved a rare ‘excellent’ score in two areas: ‘People experience compassion, dignity and respect’ and ‘People get the most out of life’.


Behind these high scores is the home’s “strong and dedicated” activity team, which regularly organise a range of meaningful activities for residents, including visits from local community groups. Encouraging residents to lead fulfilling lives, members of the lifestyle team also help to grant resident wishes, with one wish seeing resident Betty co-pilot a plane. The team also empowers residents to be as independent, giving them opportunities to get involved with daily tasks at the home, should they wish to – from mealtime audits to reception.


One resident commented: “This is now my home and I’m happy to be surrounded by my friends here”.


The report also highlighted the holistic approach to care promoted at the home and the strong relationships team members have formed with residents, treating residents with “compassion, dignity and respect”.


Inspectors noted how this “warm environment” put residents at ease, allowing team members to better support those in their care to live independent and fulfilling lives.


One relative said: “They’re very caring…when we’re there, there’s always people popping in which delights [my relative]. [They] feel they’re part of our family and [the team] treat us with equal respect”.


Commended by inspectors for their “innovative and sector leading” approach to care, the team encourage residents and their loved ones to be actively involved in their care. For example, families are invited into the home for special sessions to increase their knowledge of dementia. Similarly, residents are given the opportunity to have an active role in decision making, with those receiving care able to attend regular forum meetings and share their ideas for improvement.


A team member said: “I feel Lauder Lodge is a fantastic place to work and I feel very privileged to be invited into the residents’ home to provide a service”.


Inspectors were impressed with the respectful relationships between team members at the home, with senior team members being described as supportive and reactive, and keen to listen to new ideas. A relative echoed this sentiment: “It feels like a positive, forward moving environment. Considering the challenges care homes face, it’s admirable”.


Anees Riaz, Home Manager at Lauder Lodge, said: “Being awarded a very good Care Inspectorate rating truly reflects the passion of our team members who ensure each and every resident receives high-quality, tailored care, and we’re thrilled with the result.


“We have a fantastic team here at Lauder Lodge and it is through their dedication and enthusiasm that we are able to support residents to lead active and fulfilling lives. I’d like to thank everyone at the home for their continued commitment, which I know is also greatly appreciated by residents and their families.”


To assess service standards at Lauder Lodge, the Care Inspectorate inspectors spoke with team members, residents, and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home. According to The Care Inspectorate, Care UK is the top-rated private care provider in Scotland.


Lauder Lodge is a state-of-the-art care home which provides full-time residential, nursing and dementia care. Designed to enable residents to live enjoyable and fulfilling lives, the care home has its own café and hair salon, and there is plenty of space, both indoors and out, for relaxation and recreation.

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The team at Lauder Lodge celebrate their most recent CI report rating

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Notes to editors

Notes to Editors Care UK is one of the largest providers of residential care for older people. We operate 120 care homes with almost 7,800 beds providing both residential and nursing care. Our team of 8,000 people delivers care to over 7,000 residents every single day. Our care homes provide an impressive range of care services for older people, ranging from short stay respite care to nursing care, end of life care, plus specialist care and support for people living with Alzheimer’s and other forms of dementia. We are proud to be building so many modern and fit for purpose new care homes – we have opened 31 new homes since 2011 and expect to open around 20 new homes by the end of 2020 in locations including Bristol, Edinburgh, Chester and Whitstable. The quality of our services, as rated by the CQC in England and the Care Inspectorate in Scotland, compares favourably with other providers. More of Care UK’s homes are rated ‘good’ or ‘outstanding’ than those run by the other four largest UK care home providers. Care UK also has a healthcare division which delivers more than 70 dedicated NHS services across England including NHS treatment centres and NHS 111 services. We treat more than a million patients every year using the same governance and accountability procedures and standards and measures of success as the NHS. Care UK can provide experts for interviews and to help journalists prepare stories on a range of health and social care topics. For more information about Care UK, visit

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