The BFSI sector has sharpened its focus on the total brand experience it offers to its customers in light of the industry’s fierce competition.
Martechvibe, the leading global Martech and CX publication, is proud to announce its flagship CX NXT – BFSI Summit, which will take place in Leonardo Royal Hotel London Tower Bridge on 24 May 2023.
Customers are now factoring in digital customer experience when choosing their next banking services provider. Neobanks and digital wallets offer alternative payment and financial service solutions and have disrupted traditional models.
Enterprises that don’t focus on consistently offering seamless customer experience risk losing out to newer players.
The CX NXT – Customer Experience BFSI Summit with media partner AI Times Journal, CRM Xchange will discuss the latest technology trends and how marketers can leverage these solutions to improve return on investments, deliver personalisation at scale, and delight customers in their journey.
Key sessions include;
- Raising the CX Bar Through Mobile Banking Innovation
- From Touchpoints to Journeys — Making Every Move Count
- How to Use Customer Data to Deliver Better Customer Experience
- What does Digital Transformation Look Like for the Bank of the Future?
- The Evolution of CX in the Contact Centre
Following successful chapters in UAE, and the Kingdom of Saudi Arabia, CX NXT makes its way to the United Kingdom. The line-up of speakers will feature CX leaders and marketers from global experts and leading brands, such as J.P Morgan, HSBC, Coutts, ING, Nationwide, Lemonade, Unicredit, and Call Center Management Association. They will share learnings from their experience on how best to tackle current market challenges, leverage emerging technologies to offer customers more value, and build a future-proof CX stack.
