Vidicode UK, a leading provider of call recording solutions, announces its enhanced speech analytics solution, VoiceCrunch AI. This solution revolutionises how businesses harness the power of recorded calls for transformative change.
VoiceCrunch AI includes a dynamic new user interface featuring over 40 distinct user-defined criteria for call retrieval. This includes precise word and phrase search capabilities, the ability to search by emotions such as silences, sentiments, talk style, tone, and volume, and automatic call transcription.
“At Vidicode UK, our mantra ‘Record, Analyse, Transform’ drives our commitment to empowering businesses with actionable insights to boost customer service, improve regulatory compliance and offer irrefutable evidence of who said what during crucial conversations,” stated Everton Stuart, Founder and Managing Director of Vidicode UK.
Vidicode UK also introduces the updated VoiceCrunch AI emblem, showcasing the company’s steadfast commitment to extracting insights from conversations and promoting “Conversational Intelligence” through advanced speech analytics.
“We’ve consistently provided customers with innovative features like free pause record for payments over the phone (PCI), stop recording for GDPR and free screen capture to enable deeper insights into business performance,” added Stuart. VoiceCrunch AI elevates customers’ capacity to swiftly locate calls and respond effectively, cutting wasted time, enhancing compliance, and boosting operational efficiency.”
