In response to customer feedback, the operator of the Tyne Tunnels, TT2, is making it easier for customers to pay their toll – by introducing new, mobile payment options.
TT2 has announced it will be upgrading its payment system, which will provide a more user-friendly interface and enable tolls to be paid at the click of a smartphone via the free, widely-used, mobile payment systems, Apple Pay and Google Pay.
Many find it more convenient to pay this way because it allows instant payment on debit or credit cards that are pre-stored in Apple or Google wallets on people’s phones – rather than having to manually enter card details.
The changes will come into effect at the beginning of next month.
To allow for the upgrade to take place, there will be a period of downtime on the TT2 website in early September. To ensure customers are not inconvenienced by the website being unavailable during the works, any downtime will see an extended payment window put in place.
Following these updates, Pre-Paid customers who use Auto Top-up will need to re-validate their card details. More details will be released closer to the time and TT2 will be contacting customers directly with information on how to do this.
Chief Operating Officer at TT2, Shaun Simmons said: “Our customers told us they want Apple Pay and Google Pay so we are delivering. We are continuously listening and working to improve the customer experience.
“We apologise for the initial inconvenience that this will cause, but we hope these changes will bring long-term benefits for our customers.”
Apple Pay and Google Pay will be added to the extensive list of payment options which include, over the phone 24 hours a day, 7 days a week, online via the website or on the app with card, via a Pre-Paid account, without or without Auto Top-up or via cash or card at thousands of PayPoints located in shops throughout the UK.
