The UK Group Risk industry paid out a record £2.49bn in claims in 2023: £6.82m a day

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Press Release

Industry data compiled by Group Risk Development (GRiD) shows that, once again, employers highly utilised group risk protection (employer-funded life assurance, income protection and critical illness benefits) to provide financial support to employees and their families in 2023. A total of £2.49bn was paid out by the group risk industry during 2023, an increase of £278.4m compared to 2022.

Return to work:

In addition to a financial payment, one of the most valuable benefits of group risk is the support it can provide in helping employees stay in or return to work, and this hit record numbers in 2023. 50.5% of employees who had a period of prolonged sick leave starting in 2023 had returned to work by the end of the year following support from group risk, which includes active early interventions (such as fast-track access to counselling, physiotherapy and other treatment provided by the insurer) access to specialists in serious illness, vocational rehabilitation, mediation and more.

During 2023, 6,299 people who had a period of sick leave starting in 2023, were helped to return to work by the end of 2023. Of these:

  • 4,691 employees were able to go back to work before a claim was made following interventions provided by the insurer.
  • 1,608 employees went on to claim a group income protection (GIP) benefit during 2023 but had returned to work by the end of that year.
  • 7,305 interventions were made within six months of someone’s first absence by group risk insurers during 2023. Of these, 47% had help to overcome mental illness and 10% had support overcoming a musculoskeletal condition.
  • Over 8,000 people in total were helped by interventions made by group risk insurers during 2023.

In addition, 885 employees who became a new GIP claimant during 2022 had returned to work by the end of 2023.

The huge amount of embedded support within group risk products means all employees can benefit, whether or not a claim is made. Such support is continually enhanced to respond to changing needs, such as providing access to virtual GPs. This year, GRiD has gathered more comprehensive data on usage rates. In total, during 2023 employees had over 440,000 interactions with this extra support, provided by group risk insurers, demonstrating that employees are increasingly utilising group risk’s embedded support and deriving value from their employer’s purchase on a daily basis.

Katharine Moxham, spokesperson for GRiD said: “The record numbers of long-term sick is an issue for the UK, and these figures show how group risk contributes to a solution: employers who offer group risk benefits to their workforce have real and practical help in keeping their employees in work, and helping those who are absent to return. Recent figures from Swiss Re’s Group Watch show that group risk benefits are increasing in popularity, and our results show why: the more employers who offer group risk, the more help UK plc has to tackle this issue.”

Total benefits paid across group risk products:

  • Group life assurance policies paid out total benefits to the value of £1.69bn:an increase of £160.9m over 2022.
  • Group income protection (GIP) policies paid out a total of £633.6m:an increase of £85.7m over 2022.
  • Group critical illness policies paid out benefits totalling £160.3m:an increase of £31.8m over 2022.

The average new claim amounts (£137,448 for group life; £27,206 p.a. for group income protection; £77,743 for group critical illness) demonstrate that these benefits are not perks for the higher paid but throw a vital financial lifeline to people of every salary, age, and position.

Moxham continued: “It’s no secret that financial resilience in the UK is poor and the death, serious illness or long-term incapacity of a breadwinner can have a devastating effect on a household’s finances, often tipping people into poverty. In real terms, State provision for the sick and disabled has been becoming harder to get and dwindling for some time: it’s not enough to live on, and those who have to rely on it are the ones who can least afford to. Some employers boost the payments by self-funding, which is expensive. Those employers who make use of group risk benefits have the most affordable way of supporting staff and their families when the worst happens.”

Notes to editors

Help and support: In addition to paying claims and helping employees back to work, group risk insurers provide services that can be used to help and support a workforce on a day-to-day basis, whether or not a claim is made. This includes:  Employee Assistance Programme  Second medical opinion  Fast-track access to counselling, physiotherapy, or other treatment  Liaison and mediation  Bereavement support and help with probate  Access to healthcare apps and virtual GPs In total, there were over 440,000 interactions during 2023 with the additional help and support services that are made available by group risk insurers, giving daily value to employers regardless of whether or not a claim was made under their policy. Of these interactions: • 30.8% were related to illness, • 22.3% involved access to counselling, • 1.8% were related to legal issues. About GRiD Group Risk Development (GRiD) is the industry body for the group risk sector, promoting the value to UK businesses of providing financial protection for their staff, enhancing their well-being and improving employee engagement. Our membership includes insurers, reinsurers, intermediaries and those operating in (or with other interests in) the UK group risk market. Together this forms a collective wealth of experience built over many years. Under the chairmanship of Colin Fitzgerald (Distribution Director – Group Protection, L&G Retail) GRiD aims to promote group risk through a collective voice to Government, policymakers, stakeholders and employers. GRiD works with government departments and regulators involved in legislation and regulation affecting group risk benefits, and with other organisations involved in the benefits and financial protection arenas. GRiD also seeks to enhance the industry’s standing by encouraging best practice and by participating in industry-wide initiatives such as the professional qualification in group risk managed jointly with the Chartered Insurance Institute. GRiD’s media activity aims to generate a wider awareness and understanding of group risk products and their benefits for employers and employees. GRiD’s dedicated spokesperson, Katharine Moxham, provides expert media comment on a full range of group risk issues. www.grouprisk.org.uk Follow Katharine Moxham on Twitter @KMoxham

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