OCS Worldwide, a leading global logistics provider of eCommerce delivery services, today announced the launch of its redesigned website and a groundbreaking new customer portal called ‘Flight Deck’.
The intuitive new digital platform is designed to enhance customer experience by providing seamless access to parcel information, simplifying compliance, and offering a clear overview of OCS’s comprehensive services.
The revamped website boasts a user-centric design, prioritising ease-of-navigation and quick access to essential information. Recognising that customers and consumers primarily visit logistics websites for tracking, contact details, and service information, OCS has strategically placed these key areas at the forefront of the new design. This ensures a swift and efficient experience for all users interacting with the platform.
A significant addition to the OCS digital offering is ‘Flight Deck’, a sophisticated partner dashboard providing customers with real-time, in-depth visibility into their parcel data.
“We’re thrilled to introduce Flight Deck, a powerful new addition to our partner dashboard,” commented Tim Jones, Managing Director of OCS Worldwide.
“This tool empowers our customers with the ability to drill down into their parcel data, gaining a true understanding of the service we provide. Coupled with our refreshed website, offering a more engaging and user-friendly experience, this launch marks an exciting step forward in our commitment to customer satisfaction.”
The new website, developed over six months with valuable customer input and analysis of current site usage, focuses on simplicity and engagement.
Paul Scratchley, Sales & Marketing Director at OCS, explained: “In a landscape where logistics websites have become increasingly complex, our priority was to create a straightforward and engaging online experience for our customers. With the introduction of Flight Deck, we now offer a dedicated area for customers who require detailed data, as well as easy access to essential functions like label printing.”
Flight Deck, accessible via a secure login on the new website, offers OCS customers unparalleled access to their parcel data. Users can filter and view information by country, specific dates or date ranges, and even delivery time.
“One of the key principles behind Flight Deck is transparency,” emphasised Tim Jones. “We believe in providing our customers with a complete picture of their shipments, even when challenges arise with international deliveries. Flight Deck allows customers to see exactly where and when a parcel may be held up, enabling them to proactively engage with our Customer Experience Team to facilitate its onward journey.”
Flight Deck has undergone rigorous testing with key OCS clients, ensuring the system delivers meaningful data and valuable insights into consumer behaviour and habits.
Flight Deck is now live and accessible to all OCS Worldwide customers through the new website
