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Housebuilder crowns Customer Services Employee of the Year in Midlands

An employee in the Midlands has been named the region’s ‘Customer Services Employee of the Year’ in a national awards ceremony.


Kirsty Ashton, Customer Service Coordinator at Redrow Midlands’ head office in Tamworth , was presented with the title of ‘Customer Services Employee of the Year’ in the Midlands at the housebuilder’s annual awards ceremony.


The coveted awards, which have been running for more than four years, aim to showcase best practice, inspire site managers and recognise the housebuilder’s top performers.


Having worked at Redrow for ten years, Kirsty began her career as an apprentice showing consistent adaptability and being described as a team player.


Commenting on her win, Kirsty said: “I feel honoured to have won, it’s a great achievement and I’m so grateful to the team for their daily support.”


Bob Wilson, Managing Director at Redrow Midlands, added: “This is a wonderful and well-deserved achievement for Kirsty. A key focus here at Redrow Midlands is making sure all our homebuyers have a stress-free journey and we’re thrilled that Kirsty’s dedication to ensuring this has been recognised – she constantly goes out of her way to make sure customers, colleagues and contractors alike feel supported.”


“Being named ‘Customer Services Employee of the Year’ is a tremendous achievement and we’re all incredibly proud of Kirsty – and the whole team – for creating such a welcoming environment for our customers. Here’s to continuing this success throughout 2023!”


Redrow Midlands currently has eleven developments across Staffordshire, Warwickshire, Worcestershire and Shropshire. These sought-after developments offer homes from the housebuilder’s award-winning Heritage Collection, with properties available for first-time buyers, those with growing families and right-sizers.

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Kirsty Ashton, Customer Service Coordinator at Redrow Midlands was awarded 'Customer Services Employee of the Year'

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Redrow was established in 1974 and today is one of the most successful and acclaimed homebuilders in the country. For the year to 3 July 2022, the company built more than 5,700 new homes across England and Wales. Over Redrow’s history, spanning almost 50 years, it has earned a unique reputation for delivering high quality, award-winning homes that are built in well-chosen locations with excellent place making. Redrow’s purpose is to create a better way to live. It has a robust strategy in place to deliver on this aim, which is based on three core pillars: Thriving Communities, Building Responsibly and Valuing People. Redrow was included in the FT’s annual listings of both Europe’s Climate Leaders 2022 and Diversity Leaders 2023 for achieving significant reductions in its greenhouse gas emissions and leading in workplace diversity and inclusion respectively. It was also included in the FTSE4Good Index Series, for demonstrating strong Environmental, Social and Governance (ESG) practices. In 2022, Redrow became one of the first house builders to implement the New Homes Quality Board’s new code of practice, an independent not-for-profit organisation that has been set up to offer better protection and increased transparency for customers. Redrow is consistently rated as ‘excellent’ on Trustpilot and once again achieved the Five Star Customer Satisfaction award from the Home Builders’ Federation (HBF). Visit for more detail.

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