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Global Cloud-Based Call Centre Platform TCN Provides Solution to UK ACT Credit Management

TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies, today announced that ACT Credit Management, based in the UK, has selected TCN after an extensive search to find a complete contact centre solution.

Looking to increase overall company call volume and productivity while reducing call waiting times, the national company chose TCN’s award-winning platform, TCN Operator.

ACT installed TCN’s call centre platform in its St Vincent Street, Glasgow office in late 2021 due in part to their expansive sector knowledge and their secure cloud-based software.

“The service has been second-to-none, and the technical support provided by the TCN team is just one of their many USPs,” said Russell Collins, head of compliance at ACT.

“Since partnering, we have never looked back and are confident that we have chosen the correct partner to complement our growth plans. It’s very early days, but we have already seen more than a 50 per cent uplift in the number of calls we handle. We anticipate this number increasing further once we complete the API with our collections system,” he added.

Following a successful implementation and evaluation period, supported by TCN, ACT decided to roll out the solution in its St John’s Road Harrow office which has also been extremely successful.

“This has provided us with enhanced multi-site capabilities and resulted in increased efficiencies over both sites with comprehensive management information capabilities,” added Russell.

Spencer Taylor, director of UK sales and operations at TCN, said: “We are very excited to be working with ACT and support their future growth plans. Their team has been great to work with, and this latest implementation continues to underpin the growth of TCN in the UK.”

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