First Response Finance Prioritises Employee Well-Being in Office Refurbishment

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UK car finance and loan company First Response Finance has announced the makeover of three of its office buildings in a bid to enhance staff well-being and retention.

Departments in Glasgow, Leigh, and Nottingham have each been updated with a modern and more relaxing concept. Meeting rooms have been removed and replaced with pods to open conversations and breakouts as opposed to traditional corporate meeting spaces. There are also various lounge areas, bookshelves, TV rooms, and a fully kitted kitchen to help over 100 staff relax and unwind.

Jonathan Such, Head of Sales at First Response Finance, said: “Our overall goal for the office refurbishment, not too different from Google or Virgin’s thought process, is that calm and relaxed employees work better.

“It’s an idea that has led to all First Response Finance offices having a ‘wear what you feel comfortable in’ dress code, with the opportunity to have an occasional stress-relieving massage!”

For over a decade, First Response Finance has consistently ranked within The Sunday Times Top 100 Companies to Work For in the UK.

Such continues: “Entering The Sunday Times’ yearly ranking is a way to find out what we’re doing right and what we need to improve on. These enhancements are then made year on year to try and make us the best company we can possibly be.”

The Glasgow office in particular features quirky concepts including large noughts and crosses, oars for the Glasgow riverside, a red phone box, and brand-new furniture.

Joanne Cook, team leader at First Response Finance, comments: “I’m so impressed and delighted with our new office environment. I think I’ve almost managed to utilise all of the new spaces we now have, whether it be in the meeting pods, conference calls on the sofas, or eating lunch at the breakfast bar.

“When people make comments like ‘Can I move in?’ or ‘Can I get a job?’, it cements even further that you are working for a truly unique and caring company.”

First Response Finance is an award-winning vehicle finance company that employs almost 300 staff in a range of roles from sales to customer experience to account management. Its primary product is Hire Purchase for used cars, motorbikes, or vans.

Notes to editors

About First Response Finance Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running, and has seen us rated as the UK’s number one motor finance lender on Review Centre.

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