Awtomated today introduced the Language Business Operating System (LBOS), a single platform where a language service provider (LSP) runs its whole business, from clients and quotes to projects, vendors, translation, interpreting and invoicing, on one connected record. The LBOS is the name for what Awtomated’s platform has become.
Awtomated started as a translation business management system (TBMS): software that runs the business around translation, from clients and quotes to projects, vendors and invoices. In 18 releases since July, it grew into something that the label no longer covers. Interpreting assignments, timesheets, files, support tickets, reports and workflow automation now run alongside CRM, projects, vendors, translation and finance, all on one connected record.
When something happens in one part of the business, the rest already knows: assigning a vendor raises the purchase order, a new project starts with its margin already calculated, and every person opens Awtomated on the work that is waiting for them.
Why language businesses need an operating system
Most small and mid-sized language service providers still run on a patchwork of spreadsheets, email, task boards and accounting tools, each with its own copy of the truth. A translation management system (TMS) manages the translation workflow and a TBMS manages the business operations around it. But when sales, delivery, vendors and finance live in separate tools, the handoffs between them happen by hand, and that is where time, margin and cash get lost. An LBOS is built for those handoffs. Like a computer’s operating system, it does not do every job itself. It gives every app, from CRM to invoicing, the same foundation, so information is entered once and moves with the work.
Three layers, and what each one does today
Awtomated describes the LBOS in three layers: manage the work, understand it and orchestrate it. This year’s releases are what each layer looks like in practice.
Manage Work: the whole business on one record
Manage Work is the foundation, and it is available today. Over the past months the platform added the parts a language business needs beyond translation: timesheets with approvals, a built-in Drive, tickets and assets, projects that start straight from a client’s Google Drive files, and client requests that capture interpreting details such as meeting type, medical specialty and booth or headset needs.
October tied them together. The new Home lists each person’s to-dos and everything waiting on them across the business, from estimates to review and invoices due to deliveries to check and new client requests. The Command Center (Cmd/Ctrl + K) finds projects, tasks, invoices, estimates, vendors and settings from any page. And assigning a translator or vendor to a task now creates the purchase order instantly, then cancels it if the assignment changes, so no stray purchase orders inflate costs.
Understand Work: answers from the same record
Because every module writes to the same record, the platform can show how the business performs without anyone exporting to a spreadsheet. Reports covering sales, finance and operations arrived in July, and every report, from cash flow and costs to profit and loss and vendors, can now be filtered and sorted inside Awtomated. In October, every project gained its own profit and loss. Finance lines are set up from the language pairs the moment a project is created, so income, costs and margin are visible while the work is still running, not after the vendor invoices arrive. Deeper insight into workload, vendor performance and what slows delivery is the direction Awtomated is building toward, not a release schedule.
Orchestrate Work: automation that follows the workflow
Automation already runs on the same foundation. Workflows can create every task in a project in one action, or move each target language forward as soon as its previous step is done. Since September, automations follow the real steps of a project workflow, send each document to the task for the right target language, and act on interpreting details, for example sending medical assignments only to qualified interpreters. October added a manual trigger, alerts when a run fails, and follow-up steps that start on their own when a new team member finishes onboarding. AI agents that coordinate routine work, with people setting the rules and approving what matters, are the direction rather than today’s product.
One foundation, more than one service
The translation tools a TMS would offer sit inside the LBOS as apps rather than as a separate system: translation memory, machine translation through official DeepL and Microsoft partnerships, and an editor that now opens more than 20 file formats, including DOCX, PDF, XLSX, IDML and XLIFF. Today Awtomated runs translation and supports interpreting at the project-management level on the same record. Extending that foundation to subtitling, transcription and other language services is where Awtomated is heading, not a claim that every service is supported today.
The website now explains the platform the same way. The menu on awtomated.com follows how a language business runs, the new Language Business OS page sets out the three layers and what is available today, and a Security & Trust page brings hosting in Frankfurt, ISO 27001 certification, GDPR and data export together in one place.
Availability
The platform and the new website are live now at awtomated.com. Every release is listed on the changelog. LSPs that want to see it running on their own workflow can book a free, tailored demo at awtomated.com/bookdemo.
