Alcedo Care Group on New Crane Street in Chester is celebrating a perfect 10 rating on a homecare website.
The only homecare provider in Chester to receive the highest possible score of 10, Alcedo’s top rating positions the team head and shoulders above the local competition.
Designed to provide genuine independent reviews and feedback for those looking for homecare services, homecare invites service users and their families to rate providers across five important categories including staff, care/support, management, treated with dignity and value for money, and a perfect 10 rating is not easy to achieve.
It is testament to the passion, commitment and exceptional care delivered by the Chester team that the branch has achieved this high standard, generating five-star reviews and glowing comments from its service users.
Reviews include comments such as “I can only describe them as brilliant, they are a professional and understanding team…to mum they are like another family member,” “the care my mum has received has been excellent,” “I think all the carers are marvellous and are very good company for me,” and “Alcedo Care staff have been nothing but phenomenal with me.”
Registered manager in Chester, Tom Wilkes, is delighted with the news commenting: “The whole team is thrilled with the 10 out of 10 rating and the feedback that our service users and their families and friends have provided. We are committed to providing only the highest standards of care and it is wonderful to be recognised in this way for doing a job that we truly love and are so passionate about.”
Managing director at Alcedo Care Group, Andy Boardman added: “People are at the heart of Alcedo Care Group and everything we do and that is what makes the care that we deliver so very special. I’m incredibly proud of each and every one of our amazing team in Chester who have worked so consistently to deliver the highest quality of care to each individual service user in this region.”
Recently rated one of the Top 20 large home care groups for the fourth year running, Alcedo Care offers Domiciliary Care Services, Live-in Care, Nurse-Led Complex Care Services, Supported Living and Children’s Services and has gained an enviable reputation as the home care provider of choice in the North of England and Wales thanks to its superb 1,000-strong team of highly skilled and compassionate carers who make a tangible difference to the quality of life of the company’s home care clients.
Run by passionate husband and wife team, Andy and Jo Boardman, and with the support of their fantastic management team, the Group now has 20 branches across the North of England and Wales and is committed to opening up a further 10 branches taking its offering to Yorkshire and the North East coast.
