Leeds-based Total Payments has announced a strategic partnership with Key IVR, the global payment automation specialist providing secure cloud-based payment solutions across the United Kingdom, Europe and the United States. The collaboration combines Total Payments’ expertise in payment processing with Key IVR’s innovative customer engagement and payment automation technology to help businesses streamline operations, improve customer experiences and accelerate secure payment collection.
The partnership will provide organisations with access to a comprehensive suite of secure, PCI-DSS compliant payment solutions that enable customers to make payments quickly and safely through multiple channels, including telephone, SMS, web links, mobile applications and automated payment systems.
Key IVR has established itself as a leading provider of intelligent payment automation and customer engagement solutions, serving businesses across a wide range of sectors including travel, debt collection, property management, utilities and contact centres. Operating internationally from offices in Doncaster, Austin Texas, and Moldova, the privately owned company delivers innovative payment technologies that help organisations improve operational efficiency while maintaining the highest standards of security and compliance.
Its portfolio includes Agent-Assisted Payments, allowing contact centre agents to process payments securely without ever seeing or hearing sensitive information; Automated Payment line systems that provide customers with 24/7 self-service payment capabilities; Click-to-Pay and web payment solutions delivered through SMS, email and WhatsApp; and automated outbound communications that help organisations engage customers regarding outstanding balances and upcoming payments.
By partnering with Key IVR, Total Payments further strengthens its ability to support businesses seeking secure, flexible and customer-friendly payment solutions that integrate seamlessly with existing systems and processes.
A spokesperson for Key IVR said: “We’re delighted to announce our new partnership with Total Payments.
“By combining Key IVR’s expertise in intelligent customer engagement with Total Payments’ trusted payment processing solutions, we’re creating even greater value for businesses looking to streamline operations, enhance customer journeys, and improve efficiency.
“This collaboration is built on a shared commitment to service, innovation, and supporting businesses with solutions that make a real difference.
“Here’s to a successful partnership and an exciting future together!”
Nick Mehat, Director of Total Payments, said: “We’re delighted to partner with Key IVR, a globally recognised payment automation specialist whose innovative technology and customer-first approach align perfectly with our own values. As businesses continue to seek smarter, more secure ways to engage with customers and collect payments, this partnership allows us to deliver a broader range of solutions that improve efficiency, strengthen compliance and enhance the overall customer experience.
“Together, we are helping organisations embrace modern payment technologies that make transactions simpler, safer and more accessible, while maintaining the highest standards of security and service.”
The partnership reflects both organisations’ commitment to innovation, customer service and delivering solutions that help businesses operate more effectively in an increasingly digital economy. By bringing together secure payment processing and advanced payment automation technology, Total Payments and Key IVR are well positioned to support organisations across the UK and international markets with payment solutions that improve customer engagement, streamline collections and drive business growth.
Total Payments is a Leeds-based payment solutions provider, helping businesses across the UK access reliable, secure and cost-effective card payment processing services. The company works with organisations of all sizes to deliver tailored payment solutions that support growth, improve efficiency and enhance customer experiences.
Key IVR is a global provider of secure, automated payment solutions, helping businesses and contact centres accept card payments via telephone, SMS, digital channels and mobile applications. Operating across the UK, Europe and the United States, Key IVR delivers PCI-DSS compliant technologies including automated payment IVR, agent-assisted payments, Click-to-Pay solutions and automated customer communications that improve payment collection and customer engagement while protecting sensitive customer data.
