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Norfolk A&E Transformation Project Wins Regional Parliamentary Award

An innovative healthcare project in Norfolk, has won a regional award for Excellence in Urgent and Emergency Care in the 2023 NHS Parliamentary Awards.

The project developed by Provide Community, known as the Child Health Information Service (CHIS), focuses on enhancing information triage in children’s Accident and Emergency (A&E) services.

The CHIS project, nominated by James Wild, MP for North West Norfolk will now go forward as a shortlisted entry for the national awards, due to be held on Wednesday, July 5 in Westminster.

The project addresses a significant challenge faced by A&E services in Norfolk – manually processing over 1000 paper notifications per week to identify children in need of clinical review and support. The paper-focused process resulted in delays and resource-intensive efforts.

To combat this issue, innovation from Provide Community’s CHIS, collaborating across Trusts and digitising the process has transformed outcomes for children, families and services. The availability of attendance data to clinicians has been reduced from three months to less than 48 hours and has saved thousands of clinical and administration hours.

Chris Wright, director of IT and Transformation at Provide Community who led the project said: “We are very proud to be the regional winner and a finalist for the NHS Parliamentary Awards. We have seen exceptional teamwork across CHIS services and from our clinical colleagues to get such rapid and outstanding outcomes.

“One of our aims was to help improve services in other areas by sharing our technology and learnings and we are already seeing adoption in Cambridgeshire, Essex and Suffolk.”

The CHIS project will now compete with other regional winners from across the country for a national award, presented at a ceremony in Westminster, London, on Wednesday, July 5.

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Notes for editors The NHS Parliamentary Awards launched in 2018 , the awards to recognise and celebrate the outstanding contribution of staff and volunteers working in the health and care sector, with nominations submitted by MPs. About Provide Community Interest Company (Provide Community) Established in 2011, Provide Community is a social enterprise group working within NHS and community care settings, and delivers social care support at home. Provide Community also owns Provide Digital and Provide Wellbeing. The organisation is predominantly based across the East of England, but it does run services across the country. Provide Community is registered with the CQC and is compliant with all of the Essential Standards of Safety and Quality. It was certified as an ‘Outstanding’ provider by the CQC in its latest inspection (2019). The organisation has also received a number of awards, including ‘Highly Commended’ at the 2021 HSJ Awards in the Primary Care Networks, GP or Community Provider of the Year category. Provide Community was also a double award winner at the 2022 Business Culture Awards, winning the Best Public/Not-For-Profit Organisation for Business Culture category. Group CEO Mark Heasman won the Leadership Award for Business Culture. Provide Community operates as a Community Interest Company (CIC), dedicated to reinvesting its profits back into the communities it serves. With a vision to transform lives through care, innovation, and compassion, the company has a growing portfolio of businesses committed to offering continuing improvement, accessibility, and quality of services with a vision to transform lives through care, creativity, and compassion. An example is Provide Digital, creating intelligent digital solutions for better health experiences. As an employee-owned enterprise, Provide Community’s workforce of over 1400 colleagues is represented by a Chair of Governors and is responsible for making key business decisions. These decisions include the workforce nominating local causes to benefit from funding and donation initiatives. To date, the company has donated over £3.5 million to charities, education and community organisations. Provide Community is also one of three organisations that make up Mid and South Essex Community Collaborative (MSECC), which has been nationally recognised as a regional exemplar for its sharing of best practice, collaboration and innovation to improve the quality and efficiency of health and social care services.

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