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New Head of People Partnering for Health and Social Care Organisation

Three years after joining health and social care organisation Provide Group as a human resources business partner, Joanne Dickman has been appointed as Head of People Partnering.

A Community Interest Company (CIC), Provide Community employs almost 1400 people and delivers more than 50 health and social care services in NHS and community settings across England.

The move comes as the organisation enjoys rapid growth in its service delivery and geographical reach, from its base in Essex to services in Dorset and across Northeast England. With a core investment in people and wellbeing, Provide Community has achieved national recognition for its organisational culture, including accolades from the Health Service Journal (HSJ) Awards and Business Culture Awards.

With 25 years’ experience in human resources, primarily working in the NHS, Joanne is spearheading the organisation’s latest investment in culture, designed to support and enable colleagues and meet the challenges of a rapidly growing organisation.

Joanne says: “I have worked in HR for more than 25 years, mostly in the NHS but also in both education and hospitality so I have broad business sector experience. I joined Provide Community because I wanted to be part of an organisation that helps the local community. I love that it’s a Community Interest Company that can deliver a much more personal service.

“For me, personal and professional integrity is important in giving the best possible advice and finding appropriate solutions. I have managed large teams and worked on the front line, so I know from experience what’s real and what’s doable.

“I see my role as advising and enabling so others can do. I’m here to effect, contribute towards and shape change, supporting managers in delivering the people agenda but also helping them to navigate challenges and difficult decisions and have the best possible outcomes.

“Provide Community is about promoting a culture that is inclusive and diverse, ensuring all backgrounds and identities are valued and not being afraid to ask how we are doing. If we want to employ the best people, we need to ensure everyone can bring their authentic selves to work and use language and behaviours that support that.

“My job supports the whole lifespan of the employee, from onboarding to career development and succession planning to make sure we have exceptional colleagues who want to remain with the business.”

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Growing in size and influence, Provide Community was recently awarded two regional NHS Parliamentary Awards

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About Provide Community Interest Company (Provide Community) Established in 2011, Provide Community is a social enterprise group working within NHS and community care settings and delivers social care support at home. Provide Community also owns Provide Digital and Provide Wellbeing. The organisation is predominantly based across the East of England and Essex, but it does run services across the country. Provide Community is registered with the CQC and is compliant with all of the Essential Standards of Safety and Quality. It was certified as an ‘Outstanding’ provider by the CQC in its latest inspection (2019). The organisation has also received a number of awards, including ‘Highly Commended’ at the 2021 HSJ Awards in the Primary Care Networks, GP, or Community Provider of the Year category. Provide Community was also a double award winner at the 2022 Business Culture Awards, winning the Best Public/Not-For-Profit Organisation for Business Culture category. Group CEO Mark Heasman won the Leadership Award for Business Culture. Provide Community operates as a Community Interest Company (CIC), dedicated to reinvesting its profits back into the communities it serves. With a vision to transform lives through care, innovation, and compassion, the company has a growing portfolio of businesses committed to offering continuing improvement, accessibility, and quality of services with a vision to transform lives through care, creativity, and compassion. An example is Provide Digital, creating intelligent digital solutions for better health experiences. As an employee-owned enterprise, Provide Community’s workforce of over 1200 colleagues are represented by a Chair of Governors and is responsible for making key business decisions. These decisions include the workforce nominating local causes to benefit from funding and donation initiatives. To date, the company has donated over £3.5 million to charities, education, and community organisations. Provide Community is also one of three organisations that make up Mid and South Essex Community Collaborative (MSECC), which has been nationally recognised as a regional exemplar for its sharing of best practice, collaboration, and innovation to improve the quality and efficiency of health and social care services.

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