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IPI secures equity share investment from Ethos Partners

IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share investment from Ethos Partners, a leading private equity firm. The investment will support IPI’s next phase of growth and innovation, and follows a period of accelerated expansion for the company.

“Ethos Partners’ investment in IPI signifies a defining moment in our journey towards growth and purpose-led innovation, allowing us to cultivate an environment that empowers our people to thrive and enables our clients to deliver exceptional customer contact,” said Sat Sanghera, CEO at IPI. “This milestone paves the way for IPI’s continued evolution which will see us drive transformative change in the industry whilst strengthening our commitment to creating a highly productive and inclusive company culture. We are excited to have Ethos Partners on the journey with us.”

Founded in 2017, Ethos Partners invests in growing small- to medium-sized businesses (SMBs), empowering their management teams to realise their full potential and drive growth. The investment in IPI will be used to support IPI’s innovation and people, key components of its five-year business plan. Ethos Partners will join the IPI board, using its cumulative cross-sector experience to help IPI continue to scale and evolve.

“We are thrilled to partner with IPI, a company that already leads the market in contact centre and digital experience innovation,” said Pascal Wittet, Partner at Ethos Partners. “IPI’s bold vision – which is centred on innovation and talent – has already delivered impressive growth, with many recognisable brands and organisations relying on its expertise to deliver the best possible service to their customers. We look forward to seeing the company unlock even more potential and meet its ambitious plans.”

The equity share investment from Ethos Partners follows a recent run of industry recognition and success. In April 2023, IPI was awarded a place on E2E’s Tech 100 list – a list celebrating the UK’s fastest-growing tech companies – as well as receiving the Best Companies to Work For accreditation in summer 2022 for a second consecutive year and a three-star rating in recognition of its ‘world-class’ workplace.

Advisors to the deal were Squire Patton Boggs.

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