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Intradiem Appoints Haresh Gangwani as Managing Director, UK

Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office teams, announces that Haresh Gangwani has assumed the role of Managing Director, UK, in addition to his current role as EVP of Global Alliances.

As Managing Director, Haresh assumes overall responsibility for Intradiem’s UK sales and business development operations. He will also continue to lead Intradiem’s global alliances strategy, building partnerships and enabling new partners’ implementations of Intradiem solutions.

Intradiem has expanded its UK footprint in the past year by building an R&D hub and adding sales and marketing resources to the market. David Marshall and Matt Rumins will continue to lead the company’s sales, marketing, and customer success functions internationally.

“Haresh has played a key role in developing Intradiem’s global alliances strategy and our growing presence in the UK,” said Matt McConnell, CEO of Intradiem. “His new role as Managing Director confirms our commitment to the UK market at the highest level.”

“Intradiem’s intelligent automation technology has helped U.S.-based contact centres increase their productivity and efficiency while also improving the agent and end-customer experiences,” said Haresh Gangwani. “I’m thrilled with this opportunity to extend that same high level of quality and commitment to contact centres in the UK and beyond.”

Before joining Intradiem in 2019, Haresh was co-founder and CEO of Bolstra, a SaaS-based customer engagement management platform provider. Previously he held VP roles in Product Strategy, Business Development and Strategic Alliances at Aprimo. Haresh earned an MBA and a BS in Computer Information Systems from the University of Indianapolis.

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About Intradiem Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve end-customer experiences. The company’s patented, AI-powered technology processes the massive data quantities generated by contact centres and back offices and takes immediate action to support both in-centre and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3X-5X in subsequent years. Each year Intradiem powers more than one billion automated actions and helps customers save more than £100 million. To learn more about Intradiem, visit: https://www.intradiem.com/

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