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Employers need to seek out genuine value when offering health and wellbeing support

Offering added-value health and wellbeing benefits that promote good health and prevent illness are increasing among employers as they look to improve their support of staff and differentiate their remuneration packages from competitors in a bid to seek new talent, but they need to carefully manage the quality and quantity of partners they select, according to RedArc.

The nurse-led health and wellbeing service believes that at present there are rich pickings for employers in terms of the sheer volume of health and wellbeing benefits that can be offered, which should in turn lead to better health outcomes for staff. However, the real value of these services are not equal, so employers need to be discerning in their selection to ensure they are adding support that is of genuine value.

Christine Husbands, managing director for RedArc said: “Employers are absolutely right to offer extra support to their employees as this benefits the health and wellbeing of their employees and reduces absence, but they need to ensure that the services will be utilised. Adding early intervention and preventative support means employees can see take control of health issues at an early stage, avoiding absence and potential insurance claims

“While light touch support may be adequate in many scenarios, employers need to be confident that the additional support they offer is sufficiently comprehensive to be able to refer more severe cases onto a service that can provide a greater depth of support.

“When selecting support providers, it’s important that quantity of partners does not triumph over quality.”

Identifying quality in added-value support

When investigating new benefits to offer, RedArc urges employers to investigate quality and satisfaction levels, as these metrics will give the employer a better understanding of the quality and perceived value of that support.

As is befitting of many support services, tech is a great enabler making it relatively easy for new providers to enter the market. However, a slickly designed app or benefits platform can belie the true extent of the underlying support. If it is not underpinned with personalised support from medical specialists, it cannot fully cater for more serious medical conditions and may struggle to deliver in improving health outcomes.

Dovetail support

RedArc also warns employers to be wary of cross-overs between multiple added-value providers. Not only are numerous relationships time consuming to manage, having several different services requiring separate access is confusing and cumbersome for employees. Given this is likely to be at a time when they are least able to cope, this can easily  lead staff to disengage.

Christine Husbands commented: “Adding health and wellbeing benefits to packages for reasons of improving employee health, and for marketplace differentiation are not mutually exclusive. Working with the most relevant suppliers cohesively means  that employees are more likely to engage and employers will ultimately see the benefits in terms of less absence, better engaged employees and standout against their competitors.”

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For further information please contact: Sharon Mason SMUK Marketing and PR [email protected] Mob: 07747 611773 Land: 01252 843350 Christine Husbands Managing Director, RedArc [email protected] Mob: 07887 721975 Notes for editors About RedArc  RedArc was founded in 1998  It is part of the Howden Group  It employs experienced and qualified nurses. The RedArc service  RedArc nurses provide practical advice & emotional support by phone for: – People and families – Serious illness, disability, trauma or bereavement – Face-to-face UK Second Medical Opinion – Claims Support – Mental Health – proven results – Additional help e.g. therapies, counselling, equipment, domiciliary care – Relevant literature – books, fact-sheets, CDs  A unique, tailored service for each person’s own individual needs with same Nurse throughout, for as long as required by the customer. Key statistics  To date RedArc has helped circa 40,000 people from insurance companies, affinity groups, cashplans, trade unions and police federations.  Provided over 11,000 courses of a wide range of therapies, counselling or equipment

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