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Employers must do more to support LGBT+ workers

More than four in ten LGB+ workers (40%) and 55% of trans workers have experienced workplace conflict, compared with 29% of heterosexual, cisgender employees, according to CIPD research.

It is no wonder why many lesbian, gay, bisexual and transgender (LGBT+) people still worry that revealing their sexuality at work will have negative consequences for them.

The CIPD – the professional body for HR and people development – says employers must do more to support LGBT+ employees and create inclusive workplace cultures that have zero tolerance of bullying and harassment.

So how can businesses create better working lives for LGBT+ people?

Daphne Doody-Green, Head of CIPD Northern England says organisations – of all sizes – can start by improving how they handle conflict and harassment, particularly given the increasing use of online video and messaging platforms, along with social media, which have made it much easier to spread abuse instantly and far and wide.

“People managers play a vital role in managing and supporting staff with any workplace conflict. Therefore it is imperative that employers ensure their line managers are trained in how to have difficult conversations with employees and ultimately, how to handle such discriminatory or bullying behaviour.

“As part of this training, people managers must understand the challenges faced by LGBT+ people. For instance, recognising that a lesbian will face very different challenges to a trans person at work will help managers – and an organisation – create inclusive practices that support each LGBT+ individual’s diverse needs, rather than assuming a ‘one-size fits all’ approach will do,” said Daphne.

The CIPD also recommend having regular, open conversations with the wider team about inclusion will also help to encourage a more inclusive work culture, where everyone can feel confident to be themselves at work, and self-assured that any issues will be handled with sensitivity.

Daphne added: “LGBT+ staff networks can also play an important role in enabling minority groups to come together, with allies, to better understand and support each other in the workplace.

“The opportunities are endless for any business that wants to promote diversity. But change will not come over night, and support for LGBT+ workers isn’t just needed during Pride month, it is needed all year round.”

The CIPD ‘Inclusion at work: Perspectives on LGBT+ working lives’ research report offers more insight on what businesses can do to support and champion LGBT+ workers, and create an inclusive workplace culture where everybody – regardless of who they love – can thrive.


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The CIPD is the professional body for HR and people development. The registered charity champions better work and working lives and has been setting the benchmark for excellence in people and organisation development for more than 100 years. It has a community of more than 160,000 members across the world, provides thought leadership through independent research on the world of work, and offers professional training and accreditation for those working in HR and learning and development.

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