Profit-for-purpose housing association Laurus/Trafford Housing Trust has described working with defect management software specialists, clixifix® as ‘exceptional’, and sees them as a long term solution to improving their communication.
The Homes’ Customer Care Manager, Jo Spate, has praised clixifix® for their continuous support and their impact on their efficiency and time management.
“Using clixifix® has had a huge impact on our approach to communicating to customers and contractors and has improved our efficiency and visibility. Using a system like this has brought us in line with other developers and has given us clear and concise reports and analysis.”
Prior to using clixifix®, Laurus/Trafford Housing Trust admits that the process of collating a history of customer complaint resolution took several hours. However, since using clixifix® sourcing information from past customers has become a lot easier and smoother.
Jo continues: “As we expand, clixifix® will become an integral part of how we will organise and communicate with our customers. Even though we haven’t fully utilised the reporting of contractor performance and defect trends analysis, we feel as we expand we will definitely use everything that clixifix® has to offer.”
The overarching response from the Laurus/Trafford Housing Trust is that clixifix® has given them visibility to be able to monitor, respond and deliver for everyone involved.
The remote integration of clixifix® has been invaluable for the trust. They are always in direct communication with the trust and are constantly monitoring and flagging up issues and errors.