Aptumo, the billing customer information system (CIS) powered by Walsall-based Echo Managed Services, has launched in the US as the business continues its global expansion. The company made its American debut during CS Week in Phoenix, Arizona, introducing Aptumo to over 2,000 utility professionals and industry partners.
The business, which is part of South Staffordshire PLC, provides a next-generation billing customer information system that has been designed by the water sector specifically for water utilities. The tool is built on the Salesforce platform and empowers water utilities to automate manual processes and accelerate digital transformation. Customers benefit from a highly personalised customer service offering, including bills that are tailored to their individual needs and preferences.
Aptumo is already being used to bill millions of households in the UK and Australia, with its client base including major water providers such as SES Water in the UK and Coliban Water and North East Water in Australia. The business is now continuing its development across the globe, striving to help water providers meet evolving customer demands.
By launching in the US, Aptumo aims to help water utilities drive their digital ambitions and deliver a new standard of customer service, with quick and convenient self-service options, and a better overall experience. The product is currently being tailored to the needs of the US market, incorporating US-specific functionality to appeal to both municipal and investor-owned utilities.
Andy Mack, product managing director at Aptumo said: “Many water utilities are still operating legacy systems which are limiting the standard of customer service that they can offer. However, Aptumo will enable them to reap the benefits that many UK and Australian customers are already seeing.
“The platform is constantly updated remotely making it an evergreen solution which, effectively, means it is future proofed. Clients can also reduce reliance on their software vendor by being able to implement around 50% more configuration changes in house when compared to legacy solutions. The reporting and analytics tool also helps water utilities to unlock the power of their data to manage credit and collections and drive change.
We’re looking forward to raising our profile in the US and helping more water providers to scale up their customer service offering to better meet evolving customer demands through a more personalised service and digitisation.”